Transactional Email allows you to whitelist an email address to prevent it from being added to the Rejection Blacklist when a bounce occurs. This is helpful if you're troubleshooting delivery to an internal address that's experiencing issues accepting mail and you want to make sure that future messages are attempted even if a previous message bounced.
While an address is on the Rejection Whitelist, bounces, unsubscribes, and spam complaints will still be tracked and factored into your account's reputation, but the address won't be added to the Rejection Blacklist. Transactional Email will continue to deliver messages to the address as long as it's whitelisted.
To add an email address to the Rejection Whitelist, follow these steps.
- Go to the Rejection Whitelist page in your Transactional Email account.
- Click Add Whitelist Entry.
- Enter an email address and an optional note, then click Add to Whitelist.
You can also add emails to the Rejection Whitelist via the Transactional API.
To remove an email from the Rejection Whitelist, click the remove link next to the entry in the list.
Emails can also be removed from the Rejection Whitelist via the Transactional API.
If you add an email to the Rejection Whitelist that is currently blacklisted, the blacklist entry will be removed automatically.