Transactional Email allows you to add an email address to a Rejection Safelist to prevent it from being added to the Rejection Denylist when a bounce occurs.
Note: A safelist can also be known as a whitelist, while a denylist may be known as a blacklist.
This is helpful if you're troubleshooting delivery to an internal address that's experiencing issues accepting mail and you want to make sure that future messages are attempted even if a previous message bounced.
While an address is on the Rejection Safelist, bounces, unsubscribes, and spam complaints will still be tracked and factored into your account's reputation, but the address won't be added to the Rejection Denylist. Transactional Email will continue to deliver messages to the address as long as it's safelisted.
To add an email address to the Rejection Safelist, follow these steps.
- Go to the Rejection Whitelist page in your Transactional Email account.
- Click Add Whitelist Entry.
- Enter an email address and an optional note, then click Add to Whitelist.
You can also add emails to the Rejection Safelist via the Transactional API.
To remove an email from the Rejection Safelist, click the remove link next to the entry in the list.
Emails can also be removed from the Rejection Safelist via the Transactional API.
If you add an email to the Rejection Safelist that is currently denylisted, the denylist entry will be removed automatically.